Customer Service
High levels of customer satisfaction are achieved through rapid and accurate responses to customer questions that come in via telephone, e-mail.
Our customer service representatives are supported by strong training in our product, and the energy market as well as by a robust database system.
Most calls received by our customer service representatives are recorded digitally to ensure the accuracy of our records.
Refer-A-Friend program - Existing Just Energy customers who spread the word can earn a $100 VISA reward card for every referral.
Massachusetts Information Disclosure Label (for Massachusetts customers only) - Information on average price, customer service and fuel, emissions, and labor characteristics.
Online Bill Pay - View and Pay your bill online (for Texas and Illinois customers only)
Pay in Person - Find a CheckFreePay agent location near you (for Texas customers only).
Pre-Authorized Debit Form - Download the Pre-Authorized Debit (PAD) form for a convenient and secure method of paying your bills (for Alberta only)
Click here to sign up for Alberta e-Bill
Just Energy Prepaid MasterCard - Activate or register your Just Energy Prepaid MasterCard (for Ontario customers only).
FAQ's – A list of our most Frequently Asked Questions
Contact Us - We pride ourselves in providing quick, reliable and accurate service.
